InPhase Integrity Inc. has developed and implemented a Quality Management System (QMS) in order to document the company’s best business practices, better satisfy the requirements and expectations of its customers, and improve the overall management within our organization. InPhase Integrity Inc. hasdetermined the external and internal issues that are relevant to and affect our ability to achieve the intended results of our services, and have used this information to construct the basis of our QMS.
Our QMS was constructed to meet the requirements of the international standard ISO 9001:2015 by addressing the aspects of the company’s Non-Destructive Testing (NDT) services that affect the overall quality of performed work. The methods in this system also utilize the process approach outlined in ISO 9001:2015.
The manual is divided into sections that correlate to the various sections of ISO 9001:2015 and describes the processes in summary that are used to achieve these standards. The manual also provides the documentation used for all activities comprising the QMS that ensures the compliance to the necessary requirements of the standard.
This manual is used internally to guide the company’s employees through the various requirements of the ISO standard that must be met and maintained in order to ensure customer satisfaction, continuous improvement and provide the necessary instructions that create an empowered work force. In addition, this manual is used externally to introduce our QMS to our customers and other external organizations or interested parties. The manual is used to familiarize them with the controls that have been implemented and to assure them that the integrity of the Quality Management System is maintained and focused on customer satisfaction and continuous improvement.